Privacy Policy

Privacy Policy

This Privacy Policy explains how GlowRious("we," "us," "our") collects, uses, shares, and protects information when you visit glowrious.shnmart.com or purchase our products (the "Site").

1. Information We Collect

We may collect the following categories of information:

• •Contact details: name, email address, phone number, and shipping/billing address.
• •Order information: products purchased, order history, and payment confirmation (we do not store full card numbers: these are processed by [payment processor name]).
• •Account information, if you create one: username, password (stored encrypted), and saved addresses.
• •Communications: messages you send via email, contact form, or phone, including any details you share about your skin concerns or product questions.
• •Technical information: IP address, browser type, device type, and pages visited, collected automatically via cookies and similar technologies.

Drafting note: Confirm whether the site uses any analytics tools (e.g., Google Analytics, Meta Pixel) and list them specifically: this affects what must be disclosed here and whether a cookie consent banner is required.

2. How We Use Your Information

• •To process and fulfill your orders, including shipping and customer support.
• •To respond to inquiries, including skincare questions submitted via [consultation/contact information].
• •To send order confirmations, shipping updates, and, only with your consent, marketing emails about new products or promotions.
• •To improve the Site, including troubleshooting technical issues and understanding which pages and products are most useful to visitors.
• •To comply with legal obligations, such as tax and accounting recordkeeping.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• •Shipping and logistics partners will deliver your order.
• •Payment processors, to complete transactions securely.
• •[ShnMart], since orders are currently completed through shnmart.com.
• •Service providers who help us operate the Site (e.g. hosting, email delivery), bound by confidentiality obligations.
• •Legal or regulatory authorities, if required by law.

4. Cookies and Tracking

The Site may use cookies to remember your preferences, keep you logged in, and understand how visitors use the Site. You can disable cookies in your browser settings, though some features may not work correctly without them.

Drafting note: Add a cookie table here (cookie name, purpose, duration, first/third-party) once analytics and marketing tools are finalized.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for [3 years] for tax and accounting purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• •Access the personal information we hold about you.
• •Request correction of inaccurate information.
• •Request deletion of your information, subject to legal recordkeeping requirements.
• •Withdraw consent to marketing communications at any time by clicking “unsubscribe” or contacting us directly.

To exercise these rights, contact us using the details in Section 10.

8. Children's Privacy

The Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date below will reflect the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.