Refund & Return Policy

Refund & Return Policy

We want you to be happy with your GlowRious purchase. This policy explains when and how you can return a product or request a refund.

Quick Reference

1. Eligibility for Returns

You may request a return or refund if:

• -The product arrives damaged, defective, or incorrect (wrong item shipped).
• -You request a return within 48 hours of delivery, and the product is unused, unopened, and in its original packaging with seal intact.

Due to the personal-care nature of skincare and haircare products, we cannot accept returns of opened or used products, except where the product is defective, for hygiene and safety reasons.

Drafting note: Hygiene-based return restrictions are standard for cosmetics, but confirm the wording against any consumer protection requirements in Nepal, as some jurisdictions require returns to be allowed even on opened goods within a statutory period.

2. Non-Returnable Items

• -Products marked "final sale" or purchased during a clearance promotion.
• -Opened or used skincare/haircare products, unless defective.
• -Gift cards, if offered.

3. How to Request a Return

To start a return, contact us within the return window with your order number, photos of the product (and packaging, if damaged), and a brief description of the issue:

We will confirm whether your request qualifies and provide instructions, including the return address if a physical return is required.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48-72 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund, including return shipping costs, at no cost to you.

5. Refund Processing

• -Once we receive and inspect your return, we will notify you whether the refund is approved.
• -Approved refunds are issued to your original payment method within 2-3 business days. Processing times after that point depend on your bank or payment provider.
• -If you paid via ShnMart checkout, refunds may be subject to ShnMart's own payment processing timelines in addition to ours.

6. Exchanges

We do not currently offer exchanges, except where the company sends defective or damaged products. If your item is defective or damaged, follow the same process as a return and we will confirm the available replacement or refund option.

7. Shipping Costs

Original shipping fees are non-refundable except where the return is due to our error (wrong, damaged, or defective item), in which case we cover all shipping costs.

8. Late or Missing Refunds

If you haven't received a refund after the timeframe above, please first check with your bank or card provider, as processing times vary. If you still have concerns, contact us at glowrious.info@gmail.com and we'll look into it.